POLICIES
RESERVATIONS
- All reservations for one night must be guaranteed with a 100% deposit on a major credit card. Stays of two or more nights require a deposit equal to 50% of the total amount.
- If booking less than seven days prior to arrival, the entire reservation amount will be charged to your credit card.
- Please inform us of any gift certificates when making a reservation. Gift certificates presented upon arrival can only be applied to the balance.
- Hidden Garden Cottages & Suites are designed for two and are not appropriate for children. We will be happy to give you a list of family-friendly properties in the area.
- Our entire property is a non-smoking area, which includes all porches and surrounding grounds. A minimum $250 cleaning fee will be charged for smoking in your room.
- No pets are allowed. We can recommend area boarding kennels.
CANCELLATIONS
- A request for cancellation will be honored when received no less than one week prior to your scheduled arrival date. A full refund will be issued minus a $25 cancellation fee.
- Reservations cancelled less than seven days prior to arrival will be charged in full.
- We recommend the purchase of trip insurance in the event of an emergency. Travel insurance is well worth your investment.
Website Accessibility Statement
Hidden Garden Cottages & Suites is committed to making our website accessible to people with disabilities.
We have designed our website to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).
We have tested the functionality of this website with the achecker.ca tool and the Google Chrome Accessibility Audit tool. We have also tested keyboard only functionality so that people who use screen readers or can’t use a mouse are able to navigate through the website pages efficiently.
We will continue to make every effort to meet evolving accessibility standards.
If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.
As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired users to share accessibility issues you may find.
Contact us at the links below.
Phone: (269) 857-8109
Email: information@hiddengardencottages.com
Privacy Policy
Our Mission
At Hidden Garden Cottages & Suites we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
Information Collection
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Hidden Garden Cottages & Suites. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Hidden Garden Cottages & Suites does not give or sell to anyone any information we collect on our site.
We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose to.
Security
At Hidden Garden Cottages & Suites, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Policy Modifications
Hidden Garden Cottages & Suites may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.